Please do not unplug the terminal, as automatic sales cuts or software updates are performed in particular at night. If the power supply is switched off, it is not possible to establish a connection between the terminal and InterCard.

Please get in touch immediately with InterCard’s technical support team.

Here is an overview of the error codes (German only):

Fehlertabelle ec-Lastschrift online (PDF, 60.42 KB)
Fehlertabelle girocard (ab TA 7.0) (PDF, 455.97 KB)
Fehlertabelle Kreditkarten (PDF, 457.44 KB)
Fehlertabelle InterCard Gutscheinkarte (PDF, 453.36 KB)

You can order mandate rolls by telephone, email or fax

On legal grounds, for returned direct debits to be processed by InterCard, InterCard mandate rolls must be used. In the event of a returned direct debit, the banks only provide InterCard with the cardholder’s address information if the latter has consented to this. This consent is granted by signing the InterCard mandate text printed at the bottom of the reverse side of our mandate rolls. The content of the text was agreed with the banks beforehand.

When you need new mandate rolls for your terminal, you can order them from us quickly and easily.

To do this, please use one of the following options:

• By telephone: 0800 10 44 405 (within Germany only)
• By fax: Fill in and sign the ‘Direct debit paper roll order’ form and send it by fax to the following number: +49 89 61445 – 3110
• By email:  Fill in the ‘Mandate roll order’ form and send it by email to: bestellung@intercard.de

Direct debit paper roll order (PDF, 96.61 KB)

If you order 10 boxes or more, you will receive a 10% discount.

InterCard provides free acceptance stickers, which you can affix in appropriate places that are clearly visible to your clients (e.g., on the shop door or in the shop window). The stickers can be stuck indoors and outdoors.