Experience, quality and service - Butchery ‚Gourmet-Metzgerei Wolf‘ in Nuremberg stands for this for more than 100 years. Traditional craftsmanship and modern customer service are not mutually exclusive. On the contrary: customers can also pay cashless for their purchases. The Wolf family relies on flexible equipment and the support of InterCard.
Since its foundation in 1905, Gourmet-Metzgerei Wolf has been committed to the highest quality. The use of first-class raw materials and ingredients make the butcher's products the best in Germany - repeatedly awarded by the renowned magazine "Der Feinschmecker". In addition to product quality, customer service also plays a major role. For this reason, cashless payments by girocard and GeldKarte have also been accepted in addition to coins and notes for the past six years. In order to be among the best in the payment area, the existing terminals were to be replaced and their administration taken over by a new payment service provider. The requirements for the new terminal: security, flexibility and user-friendliness. In addition, a stand-alone solution was required - i.e. a terminal that can also be used without a cash register connection. In addition, the devices had to be able to be integrated quickly and seamlessly into the existing infrastructure. Butchery master Stefan Wolf hoped that the change of solution provider would simplify administration and speed up the crediting of the amounts.
Stefan Wolf chose InterCard AG as network service provider after recommendation by Fleischerverband Bayern. The chosen terminal was the mobile Ingenico iWL250 GPRS. This stand-alone terminal can be used flexibly in terms of space and is therefore suitable for retail stores as well as for mobile use by Wolf Catering Service. Thanks to the GSM/GPRS function, it automatically dials into the network and transmits encrypted, fast and reliable payment and sales data. The NFC interface also enables contactless payments via NFC technology with card or smartphone. The colour display and the large keys of the terminal guarantee easy handling and the fast printer only takes a few seconds for merchant and customer receipts.
The introduction of the iWL250 GPRS by InterCard went smoothly. As planned, Gourmet-Metzgerei Wolf was able to build on the existing infrastructure so that the changeover was quick and easy. Even in the weeks after implementation there were no technical difficulties. Instead, owner Stefan Wolf and his employees could immediately take advantage of the new payment procedure: Thanks to InterCard's automatic end-of-day clearing transaction, all payment transactions are transparent and easy for the accounting department to follow. In case of any questions, he has a reliable contact person at his disposal. In addition, the amounts paid by card are usually already in his account on the next working day. Another plus: customers are happy to take advantage of the cashless payment service. Already 25 percent of payments are cashless. And demand continues to rise.
"It was the right decision to change - we now have a partner at our side who supports us in all payment matters and offers the right terminal solution for every requirement. We are very happy - and so are our customers. It couldn't have gone better."
Stefan Wolf, Owner of Gourmet-Metzgerei Wolf in Nuremberg
Advantages of card acceptance for butchers:
• Reduced costs for cash supply and disposal
• More hygienic payment processes - manual exchange of cash becomes superfluous
• Modern merchant image
• Transparency through daily settlement
• Fast money transfer